22gk Privacy Policy

1 Introduction

22gk ("we", "us", or "platform") operates a trusted online betting and casino service for users in Bangladesh. This privacy policy explains how 22gk collects, uses, discloses, and protects your personal information.

By using our website 22gk.cam to register an account, place bets, or use any other service, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

We give your privacy the highest priority and are committed to protecting your personal information. This policy will inform you of what rights you have over your information and how you can exercise them.

2 What Information We Collect

22gk collects your personal information in various ways. The categories of information collected are described below:

2.1 Registration and Account Information

• Full name and date of birth
• Email address
• Bangladesh mobile number
• Preferred username and password
• Current address

2.2 Identity Verification Information (KYC)

We carry out an identity verification process to ensure secure transactions and prevent fraud. As part of this process we may collect:

• National ID (NID) or passport copy
• Driving licence or other government-issued identity document
• Selfie or photo to confirm identity
• Proof of address document (utility bill or bank statement)

2.3 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account details (mobile number)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction date and amount

2.4 Technical and Usage Information

• IP address and device information
• Browser type and version
• Operating system
• Time spent on the site and pages visited
• Game play history and betting patterns
• Login and logout times

3 How We Use Your Information

The information collected is used for the following purposes:

3.1 Account Management and Service Delivery

• Creating and managing your account
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Delivering gaming services and technical support
• Managing the VIP programme

3.2 Ensuring Security and Compliance

• Detecting and preventing fraud, money laundering, and illegal activity
• Completing identity verification
• Enforcing responsible gaming policies
• Meeting applicable legal obligations

3.3 Communication and Support

• Providing customer service and technical support
• Sending important account-related notifications
• Sending promotional emails or messages (subject to your consent)

3.4 Service Improvement

• Improving site performance and user experience
• Resolving technical issues
• Conducting analysis to develop new games and features

4 Data Retention Period

We retain your personal information for as long as necessary or legally required. In general:

• Account information: for the duration the account is active and for a minimum of five (5) years after it is closed
• Financial transaction records: for the period required under applicable law
• KYC documents: for at least five (5) years from the date of verification
• Technical log data: for a maximum of twelve (12) months

After the retention period ends, your information will be securely deleted or anonymised in a way that makes it impossible to identify you.

5 Data Sharing and Disclosure

22gk never sells your personal information to third parties for commercial purposes. However, information may be shared on a limited basis in the following circumstances:

5.1 Service Provider Partners

Limited information may be shared with trusted third parties to operate our technical and service infrastructure. These partners include payment processors, data analytics services, cybersecurity firms, and game software providers. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to share specific information with authorities pursuant to a court order, government directive, or applicable law. In such cases, no information beyond what is legally permitted will be disclosed.

5.3 Protection of Organisational Interests

Relevant information may be shared with the relevant authorities or financial institutions for the purpose of detecting and preventing fraud, deception, or other illegal activity.

6 Cookie Policy

22gk's website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the performance of our site.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are used to maintain login sessions, ensure security, and remember your preferences. These cookies cannot be disabled.

6.2 Analytics Cookies

Analytics cookies are used to collect statistics about visits to the site. This information is collected in fully anonymous form and helps improve the site experience.

6.3 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some site features to not function properly.

7 Your Rights

22gk recognises and respects the following rights you have over your personal information:

• Right of access: You have the right to know what information we hold about you. Upon a written request, we will provide you with a copy of your information.
• Right to rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to restrict processing: In certain cases you can request that the use of your information be restricted.
• Right to object: You have the right to opt out of receiving marketing communications.
• Right to data portability: You can request to receive your information in a structured format.

To exercise these rights, email [email protected]. We will process your request within 30 working days.

8 Data Protection and Security Measures

22gk has implemented industry-standard technical and organisational measures to protect your personal information:

8.1 Technical Safeguards

• All data transfers secured through SSL encryption technology
• Industry-standard firewall and intrusion detection systems
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Two-Factor Authentication facility

8.2 Organisational Measures

• Strict need-to-know access controls for data
• Regular staff training on privacy and data protection
• Rapid response plan in the event of a data breach
• Security audits of third-party partners

However, it is not possible to claim that transmitting information over the internet is completely secure. We strive to ensure the highest level of protection, but cannot guarantee 100% security.

9 Third-Party Services and Links

22gk works with various third-party game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, and others. These providers may have their own privacy policies.

Payment service providers such as bKash, Nagad, Rocket, and Upay have their own privacy policies that will apply. You are advised to read their respective privacy policies before using these services.

22gk is not responsible for the data protection practices of third parties, but we only work with trusted and verified partners.

10 Protection of Minors

22gk's services are only for those aged 21 or above. We do not knowingly collect or process personal information of anyone under the age of 21.

We verify age at the time of account registration. If any user registers by providing a false age, their account will be immediately closed and all their information will be deleted.

If you believe that someone under the age of 21 is using our platform, please let us know at [email protected].

11 Changes to the Privacy Policy

22gk may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:

• A notice will be published on the homepage of the website
• A notification will be sent to the registered email address
• The date of the change will be shown at the top of this page as "Last Updated"

Continued use of the service after the changes will be considered as your acceptance of the new policy. If you do not agree after a policy change, you may request to close your account.

12 Contact & Complaints

If you have any questions, comments, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support is available in Bengali

We will process your privacy-related requests or complaints within 30 business days and inform you in writing. We give your privacy the highest priority and are committed to resolving any concerns promptly.